Gulf Bank announced that it has been honored with the ‘Best Risk Management’ and ‘Best Domestic Bank’ awards for 2013 from Banker Middle East, the region’s leading banking industry magazine. The Bank received the awards at a ceremony at the Emirates Towers Hotel, Dubai on 19 June 2013 during a gala dinner attended by senior managers from a large number of major banks.
The awards reflect the tremendous effort made by the Bank’s management and staff in making Gulf Bank the best domestic bank in Kuwait, and providing the Bank’s valued customers with the best and most efficient banking services possible. Since Gulf Bank’s inception, its customer-centric strategy combined with its Promise campaign, has been one of the many reasons the Bank has been frequently recognized and lauded by internationally renowned entities.
The ‘Best Risk Management’ award underlines Gulf Bank’s achievements in successfully implementing effective frameworks for identifying, assessing and managing key risks, and adopting best international practices. Gulf Bank continuously explores new enhancements to the existing risk management platform to address current risk management challenges in the Kuwaiti market and specifically in the country’s banking sector.
The ‘Best Domestic Bank’ award reflects the Bank’s leading role in the Kuwaiti banking system, as well as the Bank’s strength in maintaining steady profits and a solid balance sheet, especially in the current challenging domestic operating climate and continued uncertainty in international markets.
In 2011 Gulf Bank launched its ‘We Promise’ program, making five promises – guaranteed, to its customers: to deliver their Gulf Bank cards the same day; to disburse their loan the same day; to finance their dream car the same day; to deposit their salary early morning; and to keep queuing time below 10 minutes. The success of the campaign, which continues, has underlined its long-term commitment to putting the customer at the centre of all its business planning and services.
The Banker Middle East Awards are held each year to recognize businesses in the region that have excelled in providing exceptional levels of customer service and innovation across a range of sectors, from basic banking products to high-end investment services.